Shipping policy

Shipping Policy

We currently ship orders within the United States.

Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time
Estimated delivery time is generally 5–10 business days after the order has been shipped. Delivery times may vary depending on the destination, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking
Once your order has shipped, tracking information will be provided by email when available. Please allow some time for tracking information to update after shipment.

Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address. If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us and we will assist you in investigating the shipment with the carrier.

Contact
For questions regarding shipping or your order, please contact us at dt@kuatehk.com.